Community Management
community management: /kəˈmjuːnəti ˈmænɪdʒmənt/
Broken down:
community = /kəˈmjuːnəti/ — sounds like "kuh-MYOO-nuh-tee"
management = /ˈmænɪdʒmənt/ — sounds like "MAN-ij-ment"
So together, it sounds like: kuh-MYOO-nuh-tee MAN-ij-ment.
the process of building, nurturing, and engaging with an audience or group of users—typically online—on behalf of a brand, organization, or individual.
It involves:
Responding to comments, messages, and mentions
Moderating discussions
Fostering a positive environment
Encouraging user participation
Gathering feedback and insights
Representing the brand’s voice and values
Community management often takes place on social media platforms, forums, Discord servers, or brand-specific apps, and plays a key role in strengthening customer relationships, loyalty, and brand reputation.
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